ANITA’S MEDICAL COURIER AND DELIVERY SERVICE TERMS OF USE & LIABILITY DISCLAIMER
Effective Date: 7/25/25
By using the services provided by Anita’s Medical Courier and Delivery Service (“we,” “us,” “our,” or “Courier”), you (“Client,” “you,” or “your”) acknowledge and agree to the following Terms of Use and Liability Disclaimer. Please read them carefully.
1. Nature of Services
Anita’s Medical Courier and Delivery Service is an independent, private medical courier that provides the pickup and delivery of medical-related materials, including but not limited to:
Medical specimens
Laboratory samples
Prescription medications (non-narcotic only)
Medical records
Medical supplies and equipment
We are not a medical provider, pharmacy, or diagnostic service and make no clinical interpretations or determinations.
2. Certifications and Standards
Anita’s Medical Courier and Delivery Service is trained and certified in:
Bloodborne Pathogens Handling
OSHA Compliance
HIPAA Awareness and Confidentiality
All deliveries are handled with care, discretion, and in accordance with applicable industry standards for safety and privacy.
TWIC card. TWIC cards are issued by the Transportation Security Administration (TSA) and the U.S. Coast Guard. They serve as a tamper-resistant biometric credential that provides access to secure areas of maritime facilities and vessels. While originally designed for maritime workers, the application of TWIC cards has expanded to other sectors requiring high security, including medical supply transportation. These credentials verify the identity of transportation workers through rigorous background checks and biometric data such as fingerprints and facial recognition. This ensures that only individuals with verified credentials and a clean security background can access and handle sensitive materials. Thus, TWIC cards significantly enhance the security protocols in the transportation of medical supplies.
3. Client Responsibilities
The Client is responsible for:
Ensuring all items for transport are properly sealed, labeled, and compliant with applicable federal and state regulations.
Informing the Courier of any time-sensitive or temperature-sensitive requirements in writing.
Confirming that items do not include illegal substances, hazardous materials (outside scope of training), or improperly packaged biohazards.
Temperature-Controlled Medical Transport
We provide reliable transportation of properly prepared and sealed temperature-sensitive healthcare items, including medical specimens, laboratory materials, medications, and other temperature-controlled medical products.
To ensure proper handling and temperature integrity, all temperature-sensitive items must be provided to our courier in a sealed, properly prepared, temperature-controlled container by the medical facility, laboratory, pharmacy, or other authorized client.
Our courier will maintain the integrity of the sealed container during transportation and deliver it promptly to the designated receiving facility.
Client Responsibility: The originating facility is responsible for proper packaging, sealing, labeling, temperature requirements, and preparation of the contents prior to courier pickup.
We reserve the right to refuse any transport if it appears unsafe, unlawful, or outside our area of certification.
4. Limitation of Liability
By using our services, you acknowledge and accept the following limitations:
No Guarantee of Delivery Time: While every effort is made to deliver items promptly, we are not liable for delays due to traffic, weather, accidents, law enforcement stops, or other unforeseeable events.
No Responsibility for Improper Packaging: We are not liable for leaks, breakage, or contamination of any item not properly sealed, packaged, or prepared by the sender.
Not Liable for Indirect or Consequential Loss: We are not responsible for any indirect, incidental, or consequential damages, including but not limited to, loss of business, lab test delays, or harm resulting from delayed deliveries.
Maximum Liability: Our liability for any loss or damage related to a delivery shall not exceed the amount paid for that specific courier service.
5. Confidentiality and HIPAA Compliance
We take your privacy seriously. To the extent applicable, we adhere to HIPAA confidentiality protocols. All medical records and protected health information (PHI) are handled with care and discretion.
6. Indemnification
You agree to indemnify, defend, and hold harmless Anita’s Medical Courier and Delivery Service, its owner, and any agents from and against any claims, losses, damages, or liabilities (including attorney's fees) arising from:
Improper packaging or labeling of materials
Non-disclosure of hazardous or sensitive contents
Use of the courier service for unlawful purposes
Violation of any applicable law or regulation, uninsured contents by client medical facility.
7. Service Refusal and Termination
We reserve the right to refuse or discontinue services at our sole discretion if:
Items are non-compliant with safety or regulatory standards
The client fails to provide accurate information
Delivery conditions are deemed unsafe or inappropriate
8. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of laws principles. Any legal action or proceeding shall be filed in the appropriate court in Bexar, Texas.
9. Contact Information
Anita’s Medical Courier and Delivery Service
Email: anitamedicalcourier@yahoo.com
Phone: 210-845-8343
Mailing Address: PO Box 218, Schertz, TX 78154
10. Chain of Custody
Anita’s Medical Courier Service includes a Chain of Custody form for every delivery to ensure accuracy, accountability, and compliance. This form requires each step of the transfer to be documented with handwritten signatures, printed names, and time stamps.
Once completed, the form is promptly scanned and emailed to all involved parties for their records.
Benefits for our clients include:
Proof of delivery and handling – clear documentation showing who handled the item and when.
Security and accountability – ensures medical specimens, records, or sensitive business items are properly tracked from pickup to delivery.
Compliance support – meets industry expectations for HIPAA, OSHA, and medical handling requirements.
Immediate record-keeping – electronic copies are emailed right away for your files, audits, or compliance reporting.
CANCELLATION & LATE CHARGE DISCLAIMER
To maintain timely service and fairness to all clients, Anita’s Medical Courier and Delivery Service has the following cancellation and late fee policies in effect:
CANCELLATION POLICY
We understand that plans may change. In the event of a cancellation, the following terms apply:
Advance Cancellations:
If you need to cancel a scheduled pick-up, please notify us as soon as possible via both:
Email: anitamedicalcourier@yahoo.com
Text Message: 210-845-8343
Cancellation Before Courier Is En Route:
No fee will be charged if cancellation is made before the courier is en route to the pickup location.
Cancellation While Courier Is En Route:
If the courier is already in transit to the pickup location at the time of cancellation, a 15% cancellation fee based on the total agreed service price will be charged.
Cancellation After Item Has Been Picked Up:
If the courier is already in possession of the item/package, a turnaround fee of 50% of the total service price will be charged to return the item promptly to the sender.
All cancellations must be submitted in writing by both email and text message.
Verbal cancellations are not accepted.
LATE CHARGE POLICY
To ensure reliable scheduling for all clients, the following late charge policy applies:
Grace Period:
The courier will allow a 15-minute grace period at the pickup location if the package or item is not immediately ready.
Late Charges:
After the 15-minute grace period:
A $25 late charge will be applied for every 15-minute block the courier waits up to 30 minutes after the grace period for a total wait time maximum of 45 minutes and late charge maximum of $50. After 30 total minutes outside the grace period the courier may leave to avoid disruption of other scheduled deliveries.
A new pickup time will need to be scheduled, and additional service charges may apply.
SERVICE REQUEST DISCLAIMER
Please Note: Completing, signing and submission of this form and acceptance of the terms outlined herein does not constitute a binding agreement between the inquirer and Anita’s Medical Courier and Delivery Service until the following has been met:
This form and its associated terms of use and liability disclaimers are considered a request for service only and where applicable to obtain a detailed quote and is not valid or enforceable until detailed quote is prepared and sent to requestor and is agreed upon by requestor, primary contact or medical facility who initiated request for service and/or quote. Agreement is confirmed by rendering full payment for the services requested to be performed. Only then does this signed form constitute a binding agreement between both parties.
Until payment is confirmed, neither the courier nor the requesting party is under any obligation to provide or accept courier services.
By submitting this form, you acknowledge and understand that this is a preliminary request and does not guarantee scheduling, availability, or delivery without prior payment and confirmation.
By requesting or using courier services, you affirm that you have read, understood, and agreed to these Terms of Use and Liability Disclosure.
